Organizations rely on robust, sturdy, and agile business application to run their operations. Such operations include: sales, service, inventory management, analytics, and many others. Business applications are now the core of ongoing transformation projects. In order to support businesses, these applications must be agile to enable organizations to seamlessly respond to changing business requirements and goals.
Altivate’s Application Management Services (AMS) provide organizations with services covering the complete lifecycle of application management:
- Due diligence
- Portfolio analysis
- Transition
- Business as usual
- Continue improvement
Our portfolio includes:
- Application Development
- Application Maintenance
- Application Modernization
- Application Portfolio Management
- Enterprise Application Integration
Our services enables customers with:
- Analytics-based on continuous improvement
- Business process SLA and KPIs
- Proactive and predictive maintenance
- Visibility into application behavior and its impact on business
Our AMS practice gives organizations the assurance that their systems are available and capable of supporting their business operations. Our key features of service include:
- Service Catalogue – A structured set of IT services ready for deployment on-demand
- Standard Knowledge Base – A database of frequently recurring errors/issues and their solutions, that help reduce resolution time for frequently raised tickets.
- Integrated Alert Management – A complete view of alerts and tickets, and an ability to predict an incident or issue
- Global Frameworks – ITIL & ITSM framework (Service and Incident Management) that improves business process cycle time and operational costs
- 24 x 7 Global AMS delivery model
- On-site and offshore support services
